Business Metrics

2009-09-15 23:58:42 by jdixon

Somewhere between our first corrupt filesystem and an unlikely ascent to CTO, all Systems Administrators are taught to monitor their systems. We're trained to monitor the health of our computers and trend the usage for capacity planning and analytics. A Nagios is deployed; eventually complemented by Cacti; both of which are inevitably supplanted by Something Enterprise (TM). Services are checked, change is managed, and reports are reportified.

Have you asked yourself, what value does this offer my company? Perhaps you've correlated your database connection breakdown time with website load time. Or you noticed that the FULL backups on Sunday coincide with excessive packet loss on your Seattle firewalls. Besides buffing out some of the rough edges on your operational capabilities, how does this data work for you?

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